GL
Gustav L
1 reviews | Active since Apr 2014
17 Sept 2020, 08:53
NON EXISTENT SERVICE
Wish I could give -5 Stars. Just plain and simple no feedback, unqualified staff and/or customer service is pathetic and non existent. Unable to sort out 2 simple issues, now for 2 months. 1)Trying to settle a home loan for over 2 months. Staff are not qualified and don't know how to respond or finalize the matter. Think I already sent 15 emails. 2) Trying to cancel an Insurance policy. No feedback or response. I have sent 4 emails already without any reply.
....and stop blaming Covid and high volumes for everything. Do your work! Hopefully I will be done with Standard Bank soon. That is how you treat a customer that has been with the bank for over 20 years.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
17 Sept 2020, 16:32Dear Gustav
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Sept 2020, 16:32
Official
Dear Gustav
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 Oct 2020, 14:15Good day Gustav,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
Standard Bank's reply06 Oct 2020, 14:15
Official
Good day Gustav,
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre
I trust this email finds you well.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards Complaint Resolution Centre