Non existent service

As of end January I have been unable to open my Cheque account , Market Link account , and Vehicle account statements ( via e-mail ) using my ID number . I logged a complaint at Northcliff branch on 25 January , received an sms on 27 January with refernce *** with a resolution date of 29 january . well today is 5 February , and 2 further phone calls from myself later , the latest of which was yesterday when Christopher tried to fob me off with a generic \we are having a technical problem and will resolve it \"WITHOUT EVEN ESTABLISHING WHAT MY PROBLEM WAS !? He then put me through to an IT specialist ? ( KAI ?) who PROMISED me this would be resolved by 2 pm yesterday .... and still no resolution . <br> This is customer service ? <br> I have already moved my Vehicle finance to Nedbank and will shortly do so with my other accounts if this is not addressed and resolved immediately . "