Non Existent Service

On Thursday 30/06/2019 I paid a substantial outstanding balance on my credit card. Friday I went to a Standard Bank Branch to close my credit card account.I had to phone the card division in order to close my account. The consultant,Meagan told me before I could close the account I have to pay interests outstanding that was not yet added to the account and phone back the next day (received a reference number).I immediately transferred the amount given to me.Friday 31/5/2019 I phoned again, Jim Mashaba then told the same amount I transferred was now in a credit and had to be paid back to me and once that is done my account would be closed. I asked for a reference number but was told by him to take his name with date as I will receive an email to confirm everything. Yesterday 04/06/2019 when I phoned to follow up as I never received the email nor my payment,I was then told account was closed but no payment was arranged and a R240 was to be deducted from the credit for fees?I settled my account?Expected to maybe get a discount?Expected date of payment to me now only 08/06/19? This service is absolutely and utterly ridiculous to say the least!!!3 Different stories and each time they expect the customer to accept this bull! I am a client for almost 20years!Never once did you have to wait for your money....And still myself and millions of people trust your unreliable, ***********, could not care less service provider with our money? Totally disgusted. Do yourself a favour if you would to go and listen to the calls and train your people to give informed feedback to your customers if customer service is a priority at all....I would regard myself as lucky.