Non existent service

I was at the Greenstone branch on the 7th September 2015, I approached the consultants reception to book an appointment with a prestige banker on Saturday 12/09/2015, I was told 1 of 2 ladies would call me back, surprise! no call, we went into the bank on Saturday waited an hour to see Rashine, when I questioned why I hadn't been called, apparently they had a problem with their system. We completed all the forms to upgrade to prestige, I was offered a credit card which I have never had but decided to take, as I'm self employed I had to submit a certificate of earnings, Rashine didn't have any business cards but undertook to email me on the Monday (14/09) so that I could respond & attach the letter, no email, She also undertook to make an appointment with us to do the handover of the cards, NOTHING! My husband received an sms on 22/9 that His card was ready, We went into the bank, one chq card, no credit card for Him and absolutely nothing for me. Rashine was off. We were then referred to Lyndsey (team leader) who agreed the service was not acceptable & undertook to get back to us 1st thing Monday 28/9, its now Friday 2/10/15, no call, both ladies should be ashamed, zero service