"Non-existent", "pathetic", "deplorable" - these are just some of the nouns which come to mind when thinking about Standard Bank's service

I hold a home loan account with Standard Bank, which has an access facility. I have deposited funds in addition to the minimum required payments into the account. Despite this, my available funds reflect as null on the access facility (performing an amortization calculation removes all doubt that excess funds should be available). I initially emailed an enquiry to Standard Bank on the 11th of January 2021 (to the home loan department, and copied my private banker). Subsequent to my email, I was given the following reference number: *** [<AD624872>]. Unfortunately to date, and notwithstanding a multitude of further emails, I have not received any meaningful response to my enquiry, hence the descriptive title which I have ascribed to this review. I am hopeful that this review will prompt a response, however, if past conduct is any indication of future conduct, this will be completely ignored by Standard Bank.