ES
Elaine S

1 reviews | Active since Jun 2017

27 Jun 2017, 19:30

Non existent homeloan.

<p>I have for the past few months been receiving messages asking me to pay a homeloan account.</p> <p>i initially ignored these as I do not have a homeloan and have never had one with Standard Bank.</p> <p>about a month ago I received a call from Standard Bank about this homeloan. They had all my details, including my ID number and being concernd about identity theft I spent an afternoon waiting to see someone at the Claremont branch. They gave me a reference number ********** and confirmed there was indeed a homeloan registered in my name.</p> <p>There is a house in Durban registered to someone with an ID similar to mine but differing in the last digit only.</p> <p>The demands for payment of this homeloan has now resumed. It disturbs me greatly and I have neither the energy nor time for waiting in queues.</p>

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Replies (2)
Standard Bank
Standard Bank's reply11 Jul 2017, 14:59
Official

Dear Elaine

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply17 Jul 2017, 09:33
Official

Dear Elaine

Kindly refer to the email correspondence wherein the feedback was provided, however should you have any further concerns you can contact me.

Thanks,

Complaint Resolution Centre

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