HM
Happy M
1 reviews | Active since Aug 2020
05 Aug 2020, 14:13
non existent customers service
Non existent customers service at clearwater mall branch. Poor customer service, I have been at the branch from 9:00 just to collect a card.Peter Malaji is the branch . I asked Clarence Dreyer to me a manager at 13:00 and its 14:02 no one has attended to me. Card collection and statement should not have to wait for hours in.
It my first time being a client at standard bank and will my last, I will never take up any product will that bank.
No sense of agency when dealing with customers.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Aug 2020, 15:14Dear Happy M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Standard Bank's reply05 Aug 2020, 15:14
Official
Dear Happy M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards Complaint Resolution Centre******
Standard Bank's replyOfficial
14 Aug 2020, 17:37Hello Happy
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply14 Aug 2020, 17:37
Official
Hello Happy
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***