SB
Shaun B
1 reviews | Active since Nov 2017
18 Apr 2024, 11:37
Non existent customer service from Standard Bank
I have not been able to use my business Internet banking for more than a week, and no-one, not even our business banker seems able or willing to assist. 3 visits to the Newmarket branch 7 calls to the business banker - 1 Reply 2 Text messages - Just to be told that he is in training and will respond (No time-frame given) Requested an email address to submit my issues in writing - STILL WAITING
I have been a loyal customer of Standard bank for almost 40 years and now they tarnish a reputation (because service providers cannot be paid) due to incompetence. This is nothing short of ridiculous
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Apr 2024, 11:52Hi Shaun
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Apr 2024, 11:52
Official
Hi Shaun
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
23 Apr 2024, 09:28Hi Shaun
Thank you for taking our call. The business banker has confirmed that he made arrangements with you for this afternoon. If you need any further assistance, please don’t hesitate to reach out to us.
as per our telephone conservation i will contact you tomorrow to check if they assist you.
Thank you for taking our call. The business banker has confirmed that he made arrangements with you for this afternoon. If you need any further assistance, please don’t hesitate to reach out to us.
as per our telephone conservation i will contact you tomorrow to check if they assist you.
In the meantime, we will be closing the matter on side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply23 Apr 2024, 09:28
Official
Hi Shaun
Thank you for taking our call. The business banker has confirmed that he made arrangements with you for this afternoon. If you need any further assistance, please don’t hesitate to reach out to us.
as per our telephone conservation i will contact you tomorrow to check if they assist you.
Thank you for taking our call. The business banker has confirmed that he made arrangements with you for this afternoon. If you need any further assistance, please don’t hesitate to reach out to us.
as per our telephone conservation i will contact you tomorrow to check if they assist you.
In the meantime, we will be closing the matter on side, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
SB
Shaun B's updateReviewer Update
25 Apr 2024, 09:09This matter has now been resolved satisfactorily.
To all who assisted in this regard, THANK YOU VERY MUCH.
To all who assisted in this regard, THANK YOU VERY MUCH.
SB
Shaun B's update25 Apr 2024, 09:09
Reviewer Update
This matter has now been resolved satisfactorily.
To all who assisted in this regard, THANK YOU VERY MUCH.
To all who assisted in this regard, THANK YOU VERY MUCH.