Non existent customer service

Item: Standard Bank
Rating: 1
Author: JOHN T

Over the last few days I have tried to call the Call Centre to get a statement as the bank never sends me one. One is placed on hold for long periods over 20 to 30 min with no answer. One cannot be expected to be on hold for so long.

Emails have also been sent - again no reply

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

03 Jul 2020, 11:13

Dear John

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply03 Jul 2020, 11:13

Official

Dear John

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's replyOfficial

31 Jul 2020, 12:46

Dear John

Matter closed.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply31 Jul 2020, 12:46

Official

Dear John

Matter closed.

Kind regards

Complaint Resolution Centre
**********
********** (fax)
***********