MM
Modiri M
1 reviews | Active since Sept 2015
17 May 2022, 16:46
Non-Existent Customer Service
I have never received such low levels of customer service. I knew Std Bank was not good that good, but this is a new low.
It's been 9 days of no acknowledged, feedback or resolution. And what makes it worse is that this was your internal "technical" glitch that you guys are seemingly experiencing on a weekly basis.
Can somebody please resolve my query. It's not even a difficult query - Ref num ***8
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Standard Bank's replyOfficial
19 May 2022, 09:02Good Day Modiri Motlhasedi
Thank you for bringing your concerns to our attention.
Your complain has been escalated to our management team, kindly allowing us the opportunity to investigate your matter and feedback will be provided by end of business today.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your complain has been escalated to our management team, kindly allowing us the opportunity to investigate your matter and feedback will be provided by end of business today.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply19 May 2022, 09:02
Official
Good Day Modiri Motlhasedi
Thank you for bringing your concerns to our attention.
Your complain has been escalated to our management team, kindly allowing us the opportunity to investigate your matter and feedback will be provided by end of business today.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your complain has been escalated to our management team, kindly allowing us the opportunity to investigate your matter and feedback will be provided by end of business today.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***