TS
Tony S.
1 reviews | Active since Jan 2019
11 May 2021, 09:53
Non-existent customer service.
My 3D Secure mobile number keeps telling me it doesn't match the number I input, when I have had the same mobile number for over 10 years, so what number is it trying to match with? I've emailed standard bank about resetting or changing this, on many many occasions, and surprise, surprise, I have not even received a single response from them?? You would think these days, they could put a little more effort into their online services, since nobody goes into the branches anymore. Thanks for continuously ignoring me standard bank. I wonder how much effort it would take to change to ABSA?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 May 2021, 00:48Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply12 May 2021, 00:48
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
TS
Tony S.'s updateReviewer Update
19 May 2021, 09:21So in other words, you admit to never responding to any assistance request emails you receive, and are not planning on doing anything about it...
Sounds about right.
Sounds about right.
TS
Tony S.'s update19 May 2021, 09:21
Reviewer Update
So in other words, you admit to never responding to any assistance request emails you receive, and are not planning on doing anything about it...
Sounds about right.
Sounds about right.
TS
Tony S.'s updateReviewer Update
08 Jun 2021, 09:27And 1 month later since posting the original complaint, plus multiple emails to them, and STILL NO CHANGE!!
Standard Bank, I don't think you even know what the words mean in your generic response above. You're clearly not committed to anything, and have absolutely no customer service.
Not one response to my multitude of emails... NOT ONE.
I think it's time to give another bank a shot. I doubt this one will even notice they've lost someone, until they can't take their monthly debit.
USELESS!
Standard Bank, I don't think you even know what the words mean in your generic response above. You're clearly not committed to anything, and have absolutely no customer service.
Not one response to my multitude of emails... NOT ONE.
I think it's time to give another bank a shot. I doubt this one will even notice they've lost someone, until they can't take their monthly debit.
USELESS!
TS
Tony S.'s update08 Jun 2021, 09:27
Reviewer Update
And 1 month later since posting the original complaint, plus multiple emails to them, and STILL NO CHANGE!!
Standard Bank, I don't think you even know what the words mean in your generic response above. You're clearly not committed to anything, and have absolutely no customer service.
Not one response to my multitude of emails... NOT ONE.
I think it's time to give another bank a shot. I doubt this one will even notice they've lost someone, until they can't take their monthly debit.
USELESS!
Standard Bank, I don't think you even know what the words mean in your generic response above. You're clearly not committed to anything, and have absolutely no customer service.
Not one response to my multitude of emails... NOT ONE.
I think it's time to give another bank a shot. I doubt this one will even notice they've lost someone, until they can't take their monthly debit.
USELESS!