Non existent client service

My minor daughter had a savings account with a few hundred rand in that we have forgotten about, when I discovered the last deposit slip two weeks ago, I went to my nearest branch to enquire about this money. They duly explained to me that the account has been closed due to inactivity(which I suppose is reasonable)and that the money is lying in an unclaimed balances account. I had to bring in all our documents id's proof of address etc. in order for the closed account to be FICA'd. and only then will my money be paid over into my chosen bank account. All of this was done(we even opened a new account) and all this time I was under the impression that this will take at least two days, but it is two weeks later, a lot of phone calls and two more visits to the branch and still no money. I am very disappointed in Standard Bank with this and as friendly and helpful that the branch staff were, there is basically nothing that can be done at branch level, except email the powers that be and hope for the best. I would like to know when will we get this money.Hopefully I will get an answer soon as this is really pathetic client service. And this comes from a very disappointed long time client