Non Existence Policy which gets debited off my account

Item: Standard Bank
Rating: 1
Author: shimane K

I purchased a car in 2016 and took add-one in my VAF account. In 2019 I had mechanical problems with my car and I phone Standardbank to assist with a claim. I was given a number for Motor wise, which they have confirmed that there is no policy for warranty under my name! Standardbank has been debiting the money from my account since inception and there is no insurance in place! I phone their VAF department and I was taken from Pilar to Post.. No one couldn’t explain! I need my money back! ****s!!!!

Helpful (0)

Replies (2)

shimane K's updateReviewer Update

21 Dec 2020, 15:01

So you standard you don’t even bother to contact me regarding my complaint. This is disgusting I must say!

shimane K's update21 Dec 2020, 15:01

Reviewer Update

So you standard you don’t even bother to contact me regarding my complaint. This is disgusting I must say!

Standard Bank's replyOfficial

22 Dec 2020, 15:36

Good day Shimane,

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards
Complaint Resolution Centre

Standard Bank's reply22 Dec 2020, 15:36

Official