NON-EXISTANT SERVICE FROM STANDARD BANK

WE NEED URGENT SERVICE DELIVERY FROM STANDARD BANK My husband can't access his online banking and has not received his bank statements via email since he has requested this. It is also not delivered by post.

He has been unsuccessful for 3 weeks to get this rectified at the Cresta and Rosebank branches. Every appointment was postponed due to either the system being offline, the person who was supposed to help him having a family crisis, or the branch being closed due to a covid case.

After the unsuccessful attempts of trying to get this sorted at a branch, for 4 weeks and counting we have been requesting Standard bank (via Twitter) to call my husband to get these issues sorted and still Standard bank still hasn't called to sort out the issues that my husband is having with his online banking lack of access and lack of email statements.

They keep on saying that my husband has been called, but he hasn't received any calls from the bank.

I am tired of having to keep following up on this matter.