Non existant service

Emails send - private message on facebook sent - no reply. I am an international client that needs a number to speak to someone in DURBAN VEHICLE FINANCE dept. I keep getting the run around from all sides - all I want is a HUMAN to speak to or an email DIRECT address - not much to ask for in my opinion but impossible from standard bank - and yes I am promised every day that I will be contacted - I have given my email out numerous times to no avail. AND ITS SAYS MY CELL IS INVALID AS IT IS NOT A SA NUMBER - SO I HAVE MADE ONE UP !!