Non existant assistance or customer service Standard Bank and advisors

Item: Standard Bank
Rating: 1
Author: freddie M

have been trying to get hold of our local advisor who sporadically responds to emails, never returns phone calls. Not only from me but from my attorneys as well. The matter at hand was supposed to be sorted out 2 months ago. Even before lockdown it was a nightmare to contact him via phone or email.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

21 May 2020, 19:37

Hello Freddie

Thank you for posting your comments.

We are looking into the matter. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply21 May 2020, 19:37

Official

Hello Freddie

Thank you for posting your comments.

We are looking into the matter. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
**********
***********

Standard Bank's replyOfficial

02 Jun 2020, 08:26

Dear freddie malan

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply02 Jun 2020, 08:26

Official

freddie M's updateReviewer Update

07 Jun 2020, 07:12

all sorted thank you
excellent service from Marius Delport

freddie M's update07 Jun 2020, 07:12

Reviewer Update

all sorted thank you
excellent service from Marius Delport