Non-effective Standard Bank ***** department , poor performance on critical controls to safeguard clients money

I reported ********** activity on my account after my hijacking early September this year. The hijackers managed to take over R100k in my account by sending the money to other accounts. What puzzles me is that I couldn't send R20k to a beneficiary without Standard Bank calling to confirm the transaction. Their ***** department couldn't pick up these suspicious transactions which makes me wonder if it's a bank people can consider using for their banking . During the incident where the hijackers had access to my personal accounts, they tried to do the same transactions on my Capitec and Capitec ***** department blocked my account immediately which kept my money safe. While Standard Bank this was not picked up by the ***** department that these transactions are ********** and were successful on *****ing my money.

Fast forward to a month and a few weeks later Standard Bank ***** hasn't completed my case. I've been sending follow up emails for the past month and no response. I have called their ***** line several times and each time the phone doesn't get answered. If it does, the person will keep connecting you to a string of people who can't assist you.

This is quite disappointing and infuriating that a bank like Standard Bank has WEAK CRITICAL CONTROLS to safeguard Thier customers assets.