Non disclosure of Financial implications

I went to the branch yesterday for a new card as my old card was slowed by your Atm machine in town. Firstly I was not the amount that would be taken for the new card. The person assisting me in the gateway branch was very slow and I couldn't ask any questions while she was attempting to sort out my card, The process took 30 mins just to get a new card by the time I needed to check my sons card it was already too late and had to rush to work. Honestly i am so disappointed that so much money was taken for card replacement which worse of all the amount was not mention to me. And the slow service made matter worse cause the process it way too long just for a replacement. I am still unable to use my sons card and the agent assist me told me there is no need for my sons card as The card I have I am able to access all three accounts. which I appreciate that for that she was able to provide extra information. And after explaining its an emergency card, she still showed little to no interest in making sure this issue is resolved quickly. I left there with one card working and my emergency card still does not work. The idea of going back is just emotionally draining. I am so disappointed with the service, I still dont know how the ucount account works but at this point I am not interested in using this service. The best part is it seems I have three active cards for One account and one of my sons has two cards for just one account. I'm sure if I go back. I will find out that bother my sons have more then one card for just one account. Extremely disappointed at this point.