Non-Disclosure of Fees and T&C’s by Consultant

I am very disappointed with Standard Bank for Non-disclose of Pricing and Fees.

I visited MooiRivier Branch in Potchefstroom last month due to my card not working at ATM due to the chip malfunction. I was assisted by a male consultant who told me the card has defaults, therefore he will order new card for me.

Looking at my bank statements now I am owing bank fees which I can’t afford because I am a Student I don’t have any income.

Firstly he did not Disclose any honouring fees or charges I will be charged for, I guess Standard Bank does not disclose fees to customers!!!! Secondly he didn’t explain the reasons why they card was doing that and the process or even give me other options. He just said I must expect new card without any Terms and Conditions explained to me. Otherwise I wouldn’t have allowed him to proceed knowing I won’t have money for new card.

I am now in distress with bank charges I am owing. Wow!!!

I am done with this bank, I always thought people were joking about their crazy service and fees, it’s not happening to me. I still have that card as proof.