non disclosure and the right to info is restricted because of error by STD BANK employee/

its dissapointing to understand how a bank can abuse its clients.I have multiple accounts with Std bank and have been treated quite unfairly.I have a credit card issue which i complained about and up until now has not been resolved.I had credit life activated on my credit card and std bank did not activate the request.1.std bank does not want to send a recording of my conversation .Std bank does not want to send me a reprint of my online application.std bank has erred in this contract therefore are not willing to disclose this information.I believe if there is no contract.then everything concerning this credit card is null and void. I have tried many time to speak to Your josef Whitticker whom i believe is no co-operative and is not willing to help.This is disgusting and due to non disclosure on the part of STD Bank all payments will cease until this account is rectified.