Non disclosure

Good day <br> I have switched banks from standard bank to fnb in January. Today I went to the bank to close my standard bank account and km told I can't closeout today. When I app**** for the cheque card I was told I can close it anytime today I'm told that I have to wait for service fees to go off the account. This account has cost me unnecessary money for the passed couple of months while I had it open. This is what I can treating customers unfairly and de*****ing me as a customer with not disclosing things