AA
Alexander A
1 reviews | Active since Jan 2022
21 Jun 2022, 13:45
Non delivery of service - replacing expired bank card.
Lizette Jordaan. Standard bank contacted me about 2.5 months ago, offering a replacement card since my current card was nearing expiry. After 7 weeks I still did not receive my card and called the helpdesk. As per Howard J below I was holding on for a very long time. The lady was very helpful but still NO card. Two weeks ago the courier service DSV sent an SMS on 6 and 7 June (Ref ***) stating that the card is on its way. Up to now I still have NOT received my bank card. My card has lapsed at the end of May. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED .... TAKING INTO CONSIDERATION THAT I HAVE BEEN A CLIENT FOR MORE THAN 22 YEAR !!!!!!!!!!
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Standard Bank's replyOfficial
21 Jun 2022, 14:09Good day Alexander
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Jun 2022, 14:09
Official
Good day Alexander
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
This is not the level of service we strive for. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team