Non delivery of new card cancelled due to no fault of myself.

On 7 August 2025, i received a sms stating a purchase was "attempted at wallmart" promting me to reply Y or N. Obviously we dont have a wallmart even here. I responded about 3hours later, as i was asleep, i was then called by the ***** department, my card was cancelled and was advised a new card will be sent "free of charge" face to face delivery! 3 weeks later, not a word of my new card nor any email to confirm delivery. This is utter bad service. Firstly how is it possible for someone in another country to have my card details. Where is my new card? I see it on the app "inactive" no delivery attempt was made where i clearly added my delivery details om the app. Not impresses with this. With FNB cards take 2 to 4 days to arrive when they send a new card upon expiry. Please just send me my new card as agreed.