JK
Justin K
1 reviews | Active since Nov 2011
17 Nov 2022, 23:13
Non-delivery of card
Still waiting for a call regarding a card delivery. Called the call centre twice and was told someone would call me in 48 hours. Still waiting.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
18 Nov 2022, 07:38Hi Justin
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply18 Nov 2022, 07:38
Official
Hi Justin
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
JK
Justin K's updateReviewer Update
21 Nov 2022, 10:38Hi,
Still waiting for someone to contact me, instead I get a call from Standard Bank asking if I want life cover. Seriously?
Deliver my card to my home address I don’t get why someone needs to be call anyway. Calls are very inconvenient.
Still waiting for someone to contact me, instead I get a call from Standard Bank asking if I want life cover. Seriously?
Deliver my card to my home address I don’t get why someone needs to be call anyway. Calls are very inconvenient.
JK
Justin K's update21 Nov 2022, 10:38
Reviewer Update
Hi,
Still waiting for someone to contact me, instead I get a call from Standard Bank asking if I want life cover. Seriously?
Deliver my card to my home address I don’t get why someone needs to be call anyway. Calls are very inconvenient.
Still waiting for someone to contact me, instead I get a call from Standard Bank asking if I want life cover. Seriously?
Deliver my card to my home address I don’t get why someone needs to be call anyway. Calls are very inconvenient.
Standard Bank's replyOfficial
21 Nov 2022, 10:56Good Day Justin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply21 Nov 2022, 10:56
Official
Good Day Justin
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***