DS
Deon S
1 reviews | Active since Jul 2017
08 Dec 2018, 15:28
Non deliverance
Poor service, Went to Northmead square branch two weeks ago to order replacement bank cards. Was told they could be collected in 5 to 7 working days. Went there this morning. After standing at enquiries counter for almost an hour I was informed that no cards were ordered.How difficult can it be to get such a small task right ? Standard bank needs to employ more competent personnel and give them much more quality training if they are to survive.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Dec 2018, 05:16Good Day
We sincerely apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support.
Regards
Complaint Resolution Centre
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Fax: ***
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Standard Bank's reply10 Dec 2018, 05:16
Official
Good Day
We sincerely apologize for the inconvenience and frustration caused in your experiencing.
We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.
We greatly appreciate your continued support.
Regards
Complaint Resolution Centre
Tell: ***
Fax: ***
Email: ***
Standard Bank's replyOfficial
11 Dec 2018, 09:37Dear Deon Smith
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Dec 2018, 09:37
Official
Dear Deon Smith
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***