WN
Walters N

1 reviews | Active since Jan 2012

11 Oct 2016, 15:58

Non Customer Service - Pathetic

<p>I recently contacted Standard Bank Home Loans pertaining to my number (Data Sim) suddenly receiving notifications that I am in arrears on my Std Bank Home Loan.....which I do not have.... Std Bank merely indicates that it is not their problem and can not remove my number from their systems unless I provide them with a ID number or account number for the home loan in question....***!!! I do not have ANY accounts with Std Bank...but some brain surgeon working for Std Bank made a mistake on their systems, resulting in me receiving 30 sms's per day, of which most is after hours....the constant messaging is driving my entire family up the walls....I am seriosuly considering legal - ******** and or civil action against the CEO of Std Bank SA, for ************, harrasment which is negativelly affecting my children's development and is starting to cause problems at both my wife and my palce of employment due to not being able to sleep. Std Bank merely indicates I should take this up with my cellular service provider and change my number...are you f$$#@#% serious!!!!</p>

0
Replies (8)
Standard Bank
Standard Bank's reply12 Oct 2016, 09:04
Official

Good day Walters

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply13 Oct 2016, 14:29
Official

Good day Walters

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply18 Oct 2016, 09:23
Official

Dear Noordman

I refer to the e-mail correspondence and confirm that the matter has been addressed and soon will be finalised.

Thanks,

Nkululeko Sithole

Complaints Resolution Centre

***

WN
Walters N's update02 Nov 2016, 12:19
Reviewer Update

Standard Bank is blatantly lying......nothing has been resolved and ************ is continuing.....Pathetic Pathetic Pathetic !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

WN
Walters N's update08 Nov 2016, 08:41
Reviewer Update

08/11/2016 - Still not resolved!!!!!!!!! Thank you for nothing your pathetic!!!!!!!!!!!!1

WN
Walters N's update18 Nov 2016, 08:44
Reviewer Update

Still no joy......Standard back is f##$$%^ Up!!!!!!!!!

WN
Walters N's update02 Dec 2016, 11:04
Reviewer Update

Still no joy...pathetic...

WN
Walters N's update19 Nov 2017, 07:39
Reviewer Update
Matter finally resolved