SK
Sandile K

1 reviews | Active since Jun 2018

21 Feb 2021, 09:36

Non Compliance with COVID 19 regulations and preaching what is not practiced by the bank itself

I accompanied my friend to an ATM in Eshowe several times after business hours and Sunday they do not provide sanitizer yet in their screens they say sanitize before and after ATM use which is highly impossible as it is nit provided yet National Disaster Regulations require such to be provided. We always use standard bank ATM then cross over to FNB for sanitizer which is always there above all security is not there as well are they not carring about their customers

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Replies (1)
Standard Bank
Standard Bank's reply21 Feb 2021, 17:59
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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