CA
Chantal A

1 reviews | Active since Aug 2021

04 Aug 2021, 21:17

Non-compliance with Administration of Estate Act 66 of 1995

My husband died on the 10th of May 2021. On the 18 of May, I went to the High Court, who issued an Estate Letter. I went to Standard bank Bloemfontein at numerous times from the 18th of May 2021. Standard Bank refuse to issue me with any information and therefore disregarded the letter issues by the Master of the High Court. My husband bought a Kia Picanto through Standard Bank finance. Standard Bank refused to provide me information relating to the credit life insurance and the settlement amount to be paid. I am a window and now vulnerable woman, it is unacceptable for standard not to comply with the letter of the High Court. Meanwhile I have made several payments to Standard Bank regarding the deceased vehicle. To account ***3. I only want assistance and compliance instead of Standard Bank sending me from pillar to post.

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Replies (1)
Standard Bank
Standard Bank's reply04 Aug 2021, 23:55
Official
 
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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