non complaince to debt review processes

On the 10th November 2015,Botshe Letsiri approached Levisons Debt Counsellors(Dc 1419) for a debt review application.All necessary debt review documents were sent to standard bank accompanied by a request from the client for standard bank to cancel and stop all debit orders.On the 30th November,to the client's surprise,a double debit of the client's monthly instalment was done off the client's cheque account against the client's wishes.This was then followed by a request by ourselves to standard bank for the money to be reversed accordingly.Confirmation was sent via email of this being processed and also followed by a telephonic confirmation of the reversal being in process.We were promised that this money would paid back to the client within 5/8 working days and guess what,to this day the client's concerns were ignored by standard bank.When i tried to call the bank,I spoke to Thandi Beya who was utterly rude to me and also refused me the right to speak to her superiors.