Non compensation for *****

I am writing this complaint on behalf of my Grandmother who is a pensioner.She reported on the 10th Of March that her card was swallowed by the ATM in Blue Valley mall Rooihuiskraal, However the process of getting confirmation of the card being stopped/cancelled took too long.After some time it had been done by the bank and they advised they would call her to collect a new card.On the day of collection (16th March) she collected the card and went to check the balance which was not correct.She went back into standard bank to inform the consultant which told her that there had been R900 withdrawn from an ATM in Olievenhoutbosch the same day she reported the card swallowed.The consultant then offered to activate an sms notification for future incidents(which doesn't address the problem of ****** money from a bank that should pride itself on the security of its clients money).This left her highly upset with standard bank and their lack of urgency during the occurrence of the matter that now she has to pay for.