Non collection of debit order - appalling service

Appalling service from the Home loan department. My debit order was supposed to deduct on the 28th of October 2021 where there are sufficient funds for collection till this day. Both my wife and I have contacted Standard bank on numerous occasions to find out what is the matter, why isn't the debit order sent to collect. We just get a half hearted apology and told it will debit in 2 days time.

My last call I spoke to A. NDUZANA who assured me that the fault was due to a "debit tech" migration collection system. No formal communication or notification from Standard bank. Our credit score is affected by their flawed system. Such incompetence and lackluster approach to business. Very disappointing to say the least.