Non-Closure of Credit Card

Istore Card non-closure

I opened an istore card through standard bank services. After a year of having the account I was offered the opportunity to upgrade my card to a standard bank travel card. I accepted the offer.

Upon receiving my first credit record for 2019 however i Have noticed both accounts still active on my credit listing both with huge credit limits. I have been declined further credit due to these listings.

The I-Store account should be listed as closed and the mastercard account as active. This is very frustrating and I dont think in future I would like to take out new products with Standard bank due to this poor service.