No/mixed feedback

Application number ***

Me and my wife app**** for additional funds on our existing bond account number: *** on Monday 12 August. We requested R50 000 or at least an offer. We were contacted on Wednesday 14 August at 8:28 and informed that our documents were indexed and the file has been sent to credit.

We phoned ***on Friday 16 August at 12:32 to request feedback as we had not yet received any feedback, we were informed that there is still no feedback on the application and that an escalation has been sent for feedback before 16:00 that same day. We phoned again at 15:51 and were informed again that there was still no feedback from credit, only to be told a few seconds later that now the application is declined on Wednesday 14 August.

So earlier that day there was no feedback after being sent to credit on Wednesday 14 August, but after phoning in later, now all of a sudden the application is declined by credit on the same day it went to credit?

If the application is still at credit, at least tell us so, or if the application is declined, tell us why so we can appeal the outcome. The only thing we ask is feedback on our request for an additional R50 000 on our home loan or at least a lower offer. We require the additional funds to increase our current security at our home as well as give it a lick of paint.

Honestly disappointed.