TM
Thato M

1 reviews | Active since May 2017

04 Sept 2024, 07:41

Nombuso Radebe! Exceptional service

This is to compliment Nombuso Radebe for the outstanding service she rendered to me at the Killarney Mall branch. After a week of frustration she managed to put me out of my misery. She understood the assignment and executed it with the utmost perfection. Within less than 24 hours I was sorted. If the rest of the employees of standard bank did what she did, the bank would not be sitting with over 32k reviews in the red. I trust and hope that she will get to see this compliment and be rewarded in the best way possible. And I need feedback on this to make sure that she has received my words of gratitude or I will personally go to the branch and ask, and if she has not received this, there will be another review in red coming standard banks way. I'm not playing. So please do the honorable thing. I've worked in customer facing environments and know very well what rendering exceptional serves takes. It's well deserved. Big ups Nombuso. You are a ⭐⭐⭐

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Replies (4)
Standard Bank
Standard Bank's reply04 Sept 2024, 07:57
Official
Good Morning Thato.

Thank you for your much-appreciated five-star ⭐ rating! 

We are thrilled to receive your positive feedback and are grateful for your support. 

Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us. 

If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. 

We look forward to serving you again in the future.

Kind regards
Standard Bank Hello Peter Team
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TM
Thato M's update04 Sept 2024, 09:02
Reviewer Update
Nombuso was the line between me and standard bank parting ways. If it was not for her intervention I would have closed my account with standard bank. So she deserves all the recognition she can get. I hope I will not have to write anymore negative reviews about standard bank going forward. You should thank her for saving you a client
Standard Bank
Standard Bank's reply04 Sept 2024, 09:40
Official
Good day Thato. 

Thank you so much for your rating and your kind words. 

We have sent your compliment to the relevant department so they can celebrate their win. 

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards
Standard Bank Hello Peter Team 
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TM
Thato M's update04 Sept 2024, 12:43
Reviewer Update
You are welcome. And thank you