Nobody Knows Why My Card Is Blocked

On 17th/19th December I received 2 calls from Standard Bank credit card division telling me that someone had attempted a ********** transaction on my credit card and that the card had been blocked. I was told a new credit card was being ordered. My local branch representative (Melania @ Herm**** Branch, who has been extremely helpful) has been informed that on two subsequent occasions that my new card card order was blocked and I am still without a new card. Today (7 Jan) I phoned the card division and was told that it was being dealt with another Department of Standard Bank called UTI !!! the person I spoke to didn't know what UTI did and what was going to happen about my card. I asked to speak to her supervisor and I was then cut off. PLEASE CAN SOMEONE TELL ME WHAT IS GOING ON?