Nobody Knows ???

I need a simple task of linking accounts , the call center tells me to go to a branch which I did. Go to the teller and i'm told that my card is faulty (never had a problem before) so account cannot be linked , so at the branch I call card services who confirm that there is nothing wrong with the card , I then relay the message to the consultant who tells me it is an I.T error (not sure how that affects me) and I need to speak to a service consultant so 45min later I agree and wait , 20 min later I had enough and walk out because clearly no one knows whats happening and it was annoying watching a consultant fiddle with his cellphone while people wait when all I need is an account linked. Its really a waste of time taking time off to visit a branch for this which I will never do again. Ive withdrawn cash and swiped after this and the card works 100% so clearly Its the STD Bank Westville branch that's not functioning. Shocking and pathetic , really considering moving now as its these little things that can either make or break you as service provider!!! oh and there were 2 people waiting to complain to the Bank Manager so I didn't want to join that queue and walked out.