JS
Johannes S
1 reviews | Active since Dec 2016
25 Sept 2020, 11:57
Nobody is coming back***
I app**** for a Access Bond send in a letter for the debit order to go of my cheque acc I send it to the admin home loan aswel as homeland car email talked to the call centre numerous times got 5 service requests all completed nothing happened.Contacted the complaint and resolution dept aswel with no response
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
25 Sept 2020, 12:59Dear Johannes
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply25 Sept 2020, 12:59
Official
Dear Johannes
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
JS
Johannes S's updateReviewer Update
25 Sept 2020, 14:09Thank you will wait for your reply
JS
Johannes S's update25 Sept 2020, 14:09
Reviewer Update
Thank you will wait for your reply
JS
Johannes S's updateReviewer Update
28 Sept 2020, 14:12Please is service request *** still ongoing as it should be resolved today
JS
Johannes S's update28 Sept 2020, 14:12
Reviewer Update
Please is service request *** still ongoing as it should be resolved today
JS
Johannes S's updateReviewer Update
30 Sept 2020, 08:43Thank you for the assistance the debit order has been loaded and the loan is now an Access Bond
JS
Johannes S's update30 Sept 2020, 08:43
Reviewer Update
Thank you for the assistance the debit order has been loaded and the loan is now an Access Bond
JS
Johannes S's updateReviewer Update
02 Oct 2020, 10:08This morning when I went into my standardbank app the access bond was not on and the debit order is not off.Please investigate this I am really very unhappy with this
JS
Johannes S's update02 Oct 2020, 10:08
Reviewer Update
This morning when I went into my standardbank app the access bond was not on and the debit order is not off.Please investigate this I am really very unhappy with this
JS
Johannes S's updateReviewer Update
02 Oct 2020, 14:06Any news on this please
JS
Johannes S's update02 Oct 2020, 14:06
Reviewer Update
Any news on this please
Standard Bank's replyOfficial
07 Oct 2020, 11:51Good day Johannes,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
Standard Bank's reply07 Oct 2020, 11:51
Official
Good day Johannes,
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
We have received your complaint and would like to assist you further.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
JS
Johannes S's updateReviewer Update
17 Mar 2021, 10:28I got a email from the homeloan department stating that I am not on access bond I am very unhappy with this please could thy fix the problem
JS
Johannes S's update17 Mar 2021, 10:28
Reviewer Update
I got a email from the homeloan department stating that I am not on access bond I am very unhappy with this please could thy fix the problem