1 reviews | Active since May 2014
Nobody cares about your complaint
<p> I was contacted by the bank to make arrangements on one of my accounts while I was on maternity leave.I only realised yesterday that the bank didnt keep up to the arrangement.I called customer care 3 times and still no resolution.The worst part I get through to their complaint department,I get told I must wait up to 7 days for somebody to attend to my complaint.One of the consultants I spoke to also told me theres nothing they can do even though I sat on the phone with one of the consultants and agreeing on what was going to happen and did not happen.The worst part I was told this will also be escalated to the senior Allester Fourie to listen to the call and call me back,I am stil waiting.I called again and I was given his email adress,I sent emails,he is not reading them nor responding to my emails.I called again this morning and once again I am told to wait up to 7 days,REALLY!I think this is ********* and not the way to do business.I am finally going to close my account with this bank because I cannot take this anymore.My ref ********** 118 .</p>
Good day Mantombi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
**********Good day Mantombi
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********I received a call from a consultant Luyanda Ntufi who said he was calling from a complaint resolution department.A very arrogant guy who on each and every sentence ever since the call started was 'unfortunately'.He told me straight that there's nothing the bank can do,its my responsibility and referred me to ombudsman.I said before I go to ombudsman I will escalate this up to a CEO level.I insisted a manager calls me.An hour later a gentleman by the name of Mogale contacted me acknowleding my complaint and asked me to go to the nearest bank to fill in some form.I went to the bank today,spoke to a sales consultant Marcelle.She had no idea what I was talking about and I had to start from the beginning because on the system the notes were not clear and she didnt know what to do.We called the customer care complaint again from my cellphone while I was at the bank and spoke to another consultant who sounded as if she was going to help.I had to leave the bank and I was promised a call at 12pm by Marcelle,Mogale and this other consultant which I did not receive until now.I then called and demanded to speak to Mogale.I was told he was on a call,eventually after 25minutes he came to the phone and told me somebody else maybe attending to my query.He promised to call back,still waiting.I have all the recordings with these consultants and I am glad I have the recordings because when I spoke to Marcelle at tygermanor branch tygervalley I could play her the call to prove these are all not lies from my side and its standard bank who keeps on lying.I will escalate this to the CEO level if I have to andif he cant help I am phoning each and every radio station I can think of NATIONALLY to share my experience with this bank.I am so SICK OF THIS BANK.
I received a call from a consultant Luyanda Ntufi who said he was calling from a complaint resolution department.A very arrogant guy who on each and every sentence ever since the call started was 'unfortunately'.He told me straight that there's nothing the bank can do,its my responsibility and referred me to ombudsman.I said before I go to ombudsman I will escalate this up to a CEO level.I insisted a manager calls me.An hour later a gentleman by the name of Mogale contacted me acknowleding my complaint and asked me to go to the nearest bank to fill in some form.I went to the bank today,spoke to a sales consultant Marcelle.She had no idea what I was talking about and I had to start from the beginning because on the system the notes were not clear and she didnt know what to do.We called the customer care complaint again from my cellphone while I was at the bank and spoke to another consultant who sounded as if she was going to help.I had to leave the bank and I was promised a call at 12pm by Marcelle,Mogale and this other consultant which I did not receive until now.I then called and demanded to speak to Mogale.I was told he was on a call,eventually after 25minutes he came to the phone and told me somebody else maybe attending to my query.He promised to call back,still waiting.I have all the recordings with these consultants and I am glad I have the recordings because when I spoke to Marcelle at tygermanor branch tygervalley I could play her the call to prove these are all not lies from my side and its standard bank who keeps on lying.I will escalate this to the CEO level if I have to andif he cant help I am phoning each and every radio station I can think of NATIONALLY to share my experience with this bank.I am so SICK OF THIS BANK.