Nobody can HELP ME

So my ATM card is damaged. The chip does not work so I cannot swipe my card. I can do cash withdraws but this is such a mission becuase who uses cash these days.<br> <br> Went to the bank @ Bedford gardens and the lady said I have to order it over the phone. I phoned and now I need to pay R125 for a new card. *** should I pay for a new card. I pay a monthly service fee. It's not my fault Master card's cards don't last 4 years.<br> <br> I also requested from her that I would like to apply for a Professional account. She went to the back just to come back and say that everybody is on lunch. Since when does all the private/Prestige bankers go on lunch at once. So this was at 12h30. Worst of all was that they'll only be back at 2. What utter ******** is this. Ive been a loyal client but FOR FIVE SNAKES how can you service your clients like this.<br> <br> Prior to the branch incident I app**** online for the Professional banking package. They said within 48 hours a banker would be in contact but nobody has contacted me.<br> <br> Between my wife and myself we have 5 accounts. We are looking to take it elsewhere. Absa had bad service but it's nothing compared to SB's lack of service.<br>