No words. I have no words.

My business account has been put on block without prior notice or reason. The call centre's (one department after the other) says they can't help me. I've been told to go to a branch, which I have, they too phoned the same numbers, I had to leave after sitting there for an hour. The consultant gave me an email address of my business banker, who I've emailed, to no avail. She also told me she's not authorised to give me a contact number for my business banker. There is literally nothing else I can think of to get this resolved. No one can or will assist me. Money has been transferred into this account, and is lost.

One month prior to this, I've enquired with Standard Bank with regards to a credit check that has been done in my name without my knowledge. I've sent countless follow up emails, also, after contacting the relevant department first who advised I must send an email. The only response I'm getting is a request for my ID number, which I keep on sending, they keep on asking the same question I kid you not.

How can they expect anyone to trust them with their money? The incompetence for resolution is out of this world.

This is the worst customer service and banking experience I've experienced IN MY LIFE. I am in total disbelief.