AK
Aaliyah K

1 reviews | Active since May 2016

24 Jun 2016, 02:58

No words

<p>Missed a great car opportunity :( ,did a loan application on my standard bank app 2 weeks ago got an sms stating someone would contact me but shame till date nothing ,its amazing! standard bank will offer a service it cant fulfill certainly cant say it would be the first time ,I have a problem with my account a query on there and I need to wait till the 24th of August for feedback ,really ?we haven't even been through July yet</p> <p> </p> <p>Very poor customer service </p>

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Replies (2)
Standard Bank
Standard Bank's reply24 Jun 2016, 06:18
Official

Good day Aaliyah Khan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Jul 2016, 06:25
Official

Dear Miss Khan

I refer to our telephonic conversation and confirm that the matter has been addressed. One of our consultants will contact you regarding your application.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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