No word from business banker, account suspension

Such a long story spanning many years. In short, a couple of years back, Standard Bank \loses"all my documents and locks my account. Somehow they find them and re-open the account but with all the old information. I ran around them updating everything including trying to get my deceased business partner off as a signatory. <br> <br> Now I hear my account is going to be suspended on 3 April because it's not FICA compliant.<br> <br> I messaged my so-called Business Banker 2 MONTHS AGO to query this and find out why this is so. To this day"