pvdm
petrus van der merwe

1 reviews | Active since Oct 2017

30 Sept 2019, 08:17

No wonder Standard bank is retrenching staff and closing branches

Standard bank useless on all 3 platforms walkin, call center, and online

calling the standard bank call center is like phoning the the government you need to pray for your call just to be answered.

online approving you for stuff that only decline when you go in to the bank

bank can't get you out of there quick enough to go home, and just hussing you off, on the personal loan that was approved online and declines inbank they send me home and tell me they will phone bank in a day or two still nothing, on my credit card i was told my debit order still needs to clear before funds will become available working in the financial industry myself a debit take 2 to 3 day's to clear not a week and still doesn't show on the app. I took my paperwork in when i opened my credit card in July 2 months later my account got froze because the adviser did not tick a box that she verified my address.

No wonder Standard bank is retrenching staff and closing branches,

there service is schocking

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Replies (2)
Standard Bank
Standard Bank's reply30 Sept 2019, 14:20
Official
Dear petrus van der merwe

Thank you for posting your comments.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 
 
We greatly appreciate your continued support.
 
Regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Oct 2019, 08:54
Official
Dear petrus van der merwe

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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