No willingness to assist, terrible service

Standard Bank personal loan debited my account today as opposed to the last day of the month, I called through customer care to reverse the debit order they put me throught to personal lending which put me through to Voice Branch, I spoke to a lady named Leschane Mckenzie, who first told about how much they'll get fired if they reverse internal debit orders. I further spoke to her Team Leader by the name of Ongiwe Gwayi, who was not willing to assist me either, beacuse apparently my account has been debiting on the 30th every month for the past six months. I must then go to my branch and change that. I get paid on the last day of the month Standard bank is supposed to debit on the last day of the month. They have taken money meant to take my son to the doctor no and I have not signed for that. My problem is firstly the lack of willingness to assist from all 4 people I spoke to as Standard Bank and waisted my 45mins of my time with people who clearly are scared of loosing they're jobs than assisting me. I am very dissapointed at standard bank.