"No we can't help you"

<p>I needed an IT3(c) for my marketlink account #05-667-715-4 in order to complete my tax return. On Wednesday 28'th Sep I sent a secure message to Musgrave Road branch requesting a statement to be emailed to me. The next day a consultant from the branch left a message on my phone - "No we can't help you". </p> <p> </p> <p>Errr - Standard Bank, I am your client. You charge me a service fee. At least tell me why you can't help me or tell me what needs to be done in order for me to get a statement from you. </p> <p> </p> <p>The bad service does not end there:</p> <p> </p> <p>On Thursday 29 September I send an email to ********** requesting the statement. Kevin Stevens responds on Friday 30 September saying "It is my pleasure to assist you regarding your Tax Certificate" and requests me to complete a security check. I send him the information he needs and 5 days later..still no reply.</p> <p> </p> <p>I requested a simple statement from Standard Bank on 2 different support channels and neither were successful.</p> <p> </p> <p>"Standard Bank Moving Forward" ? Nope - that's marketing. How about "Standard Bank bring a whole new meaning to the phrase "inferior customer service"". </p>