JB
James B

1 reviews | Active since Nov 2021

13 Feb 2023, 09:45

No ways can I speak to my branch. I have to do a 40kmtripto tell them I wish to draw a large sum of money in two days time.

I live in McGregor and bank with Standard in Robertson. I tried phoning Robertson branch to day but have to phone an 0860 number. Told the operator I wished to speak to Robertson branch, after holding on for 2.3 minutes listening to all the wonderful things the bank does etc. Then a voice asking if it could help me. I asked to speak to Robertson branch. The voice, at first sounded surprised the recovered and said Robertson and I said yes please. I hels on for another 1.4 minutes and the line went dead. Dreadful bank!

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Replies (2)
Standard Bank
Standard Bank's reply13 Feb 2023, 10:14
Official
Dear James

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards

Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 Feb 2023, 09:46
Official
Dear James

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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