No way to access bank account. Appalling service.

My mom had her card ****** and immediately called the bank to cancel it. Instead of just simply cancelling the card they blocked her entire account, making her unable to pay debit orders, receive money or log in to her online banking app.

She works every single day, with a one hour break and cannot take normal leave. She received her new card yet has to go to the bank to re-open her account, she went to three different branches on unpaid leave to try and open her account and not one of them could help her. She phoned the help line multiple times waiting over 70 minutes for someone to answer only for them to tell her they cannot help. How is this even possible ?? You close her account but no one can re-open it, how can you close and block someone’s account and be so *********** you cannot t re-open it !! It’s her account !!

How can you allow this ??!! How can you allow someone to go without a bank account and no way to access their money.

Your so called “help“ line does absolutely nothing but waste peoples time. Every other bank has a 24 hour help line. You would think being a standard bank prestige member you would maybe have a number to call that can actually help you.

She has tried absolutely everything, and left the bank crying, and came home crying. How can you do this to someone.

Absolutely appalled at the type of service she received.