JO
Jenny O
1 reviews | Active since Nov 2013
18 May 2021, 14:10
NO WARNING !! Account Frozen because of report of lost Debit Card!!!
Cancelled a lost debit card, only to find the whole account has been frozen. No internet banking NOTHING! If the ***** department told me that I would lose my whole account just because I cancelled one card I would NOT have done it.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
19 May 2021, 00:52Hello Jenny
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply19 May 2021, 00:52
Official
Hello Jenny
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***