CW
Chris W
1 reviews | Active since Oct 2022
28 Oct 2022, 14:22
No voucher PIN
I'm very disappointed with Standardbank instant money department. Few months back when I had the same problem they did help me but now they are telling me stories.
I received a voucher number only on the 25th October 2022. When I call Standardbank requesting them to send the pin they keep on refusing. They keep on telling me to contact the Company(sender). When I contact the company(sender) , the company tells me to call Standardbank for a pin reset or resend. Who is at fault here? Because I feel like I am being played now. Why Standardbank can't resend the pin?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
28 Oct 2022, 14:29Good Day Chris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2022, 14:29
Official
Good Day Chris
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
CW
Chris W's updateReviewer Update
28 Oct 2022, 15:05Thank you for your quick response. I do not have the eWallet account. But the number that I used to receive the money is ***. I only received the voucher number. The only help I need is to get the pin sent to the same number the voucher was sent to, that is all I ask.
CW
Chris W's update28 Oct 2022, 15:05
Reviewer Update
Thank you for your quick response. I do not have the eWallet account. But the number that I used to receive the money is ***. I only received the voucher number. The only help I need is to get the pin sent to the same number the voucher was sent to, that is all I ask.
Standard Bank's replyOfficial
28 Oct 2022, 15:11Good Day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Oct 2022, 15:11
Official
Good Day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
CW
Chris W's updateReviewer Update
28 Oct 2022, 15:17Thank you.
CW
Chris W's update28 Oct 2022, 15:17
Reviewer Update
Thank you.
Standard Bank's replyOfficial
28 Oct 2022, 17:21Good Day Chris
Thank you for taking our call.
As per our conversation, you will need to ask the sender of the voucher to resend the PIN to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As per our conversation, you will need to ask the sender of the voucher to resend the PIN to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Oct 2022, 17:21
Official
Good Day Chris
Thank you for taking our call.
As per our conversation, you will need to ask the sender of the voucher to resend the PIN to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As per our conversation, you will need to ask the sender of the voucher to resend the PIN to you.
Kind Regards
Standard Bank Hello Peter Team
***