No vehicle finance response

I am a Prestige banker with Standard Bank and was told that I would get preferential treatment and better rates when financing with the bank I have been with for many years. Needless to say on Monday morning I decided that I would take advantage of these promises and upgrade my current vehicle to a newer model. I proceeded to phone the Prestige bankers phone number who then put me through to vehicle finance. I was on the phone with the guy for over 30mins, supp**** him with all the information he requested. He promised me i would have an answer within an hour or two. It is now Tuesday 1pm and i am still waiting. I have contacted my banker, Nonto from standard Bank Amanzimtoti, and she has been trying her hardest to assist me with resolving this issue but still it is sitting unresolved, I have not received any feedback from vehicle finance as to whether I'm approved or not, and whether I will maybe even get a decent rate of finance. I'm just very dissapointed in Standard Bank, i always finance my vehicles through the dealership and this is my first attempt of doing it myself, and its a complete fail.